Dr. Austin and her medical assistant, Nayiri, are two of the most lovely, pleasant and caring people, let alone medical professionals, I have ever met. I got a few different procedures with her and we did them all at once so as to not pay as much for anesthesia as I would have with separate procedures. All the procedures were done on my face, so I was quite nervous as I had never done anything like that before and Dr. Grace and Nayiri were so incredibly comforting and understanding. I do not understand the reviews saying she is anything but that - i’m thinking they reviewed the wrong doctor. The work I had done was to make me feel better about myself, and while the procedures were quite serious, nobody can tell I had any work done whatsoever! I could not have asked for a better outcome and I will never see another doctor than Dr. Austin unless what I require doesn’t fall under her jurisdiction of duties or expertise. Literally one of the best experiences I have ever had with a medical professional - you don’t meet many that truly care, and Dr. Austin and Nayiri are the true exception here. Absolutely 1000% recommend!

Rosalba Tercero

March 23, 2025

I highly recommend Dr. Austin for any of your skincare needs. After trying various high-end creams, I never thought the spots on my face would disappear. However, I decided to give Dr. Austin a chance, and I was truly amazed by the results. Dr. Austin is patient, kind, and genuinely listens to your concerns. Choosing Dr. Austin was the best decision I could have made. She works miracles.

Mharje J

January 29, 2025

My ear starting itchy and a Puz is coming out from my ear. I went to see her because she was in my healthcare network. I told her my reason why I was there. She kept ignoring what I was trying to say instead she referred me to an Audiologist. According to her, I might lose my hearing. I kept telling her that my ear was itchy and there was a liquid coming from my ear. Since she ignores my symptoms, I ignore her results. After 2 weeks I started having headaches and my left jaw started to hurt to the point that I went to urgent care. The doctor from urgent care said I had an ear infection and gave me antibiotics. I made another appointment with the different ENT doctors and they found out that my hearing was fine and I just had ear eczema and my ear was so dry. Waste of money and time.

Jenn

November 28, 2024

She is a very unethical doctor that is only concerned about how much money she can make and my experience has proven that. I have TMJ and this year had gone through 3 root canals because of cracked teeth due to the TMJ. I had exhausted all other normal course of action to remedy and relieve the TMJ but nothing was working and was spending a lot of money on my dental work. I reached out to my medical insurance to see if this could be a covered treatment for my TMJ as it would be needed every 3 month in my jaw and they said yes with a prior authorization and if a medical doctor administered it. I was thrilled because all the other medications and dental appliances I had tried had failed and the Botox provided relief to my painful jaw and I had hope it would prevent further cracking of anymore more teeth and I wouldn’t have to shell out $1,000+ every 3 months since it was not cosmetic related. Then I found Doctor Austin and she said she would help me but I needed to submit it on my own but would give me the codes and information I needed but due to the extensive extra work on their end I would need to do it which was totally fine. She and was in network but I was grateful, I told her my troubles in finding an in network doctor willing to help me. We agreed that I would pay cash up front and I would submit my bill to my insurance because she was weary my insurance would not reimburse her but with my PA approved I was not worried. My insurance company informed me it was odd that she did not bill them for the service directly since the PA was approved but either way the Botox for my jaw was fully approved and she had a contracted rate per unit with my insurance. Before paying, the Doctor mentioned to me that she had many patients come in with PA and were not successful in getting reimbursed which I thought was an odd comment to make since I had all the proper documents and asked if I would send her a copy of the PA. I paid $1,125 for 80 units so $14 a unit on a credit card and was not charged a 3% processing fee. She sent me a super bill and worked with me a few times on the revision that my insurance needed so she knew I was billing my insurance. My insurance also had been sending her copies of everything (again they were treating her like a regular in network provider despite me paying cash upfront like an out of network provider). A few months later after I get the EOB from my insurance company which stated they would be reimbursing me $404.48, my portion that I owed was $101.12 but then it stated amount saved for using an in network provider was $619.40. I called my insurance to ask what that amount was and was told that amount is owed to me from the Doctor since she is in network, that is the contracted rate she agreed to for the service she gave you and they advised me to contact her for a refund. I was thrilled as I was going to save even more after spending thousands on my teeth and even more on prior Botox at dental offices and now this will be covered under my insurance plan, this is when things got ugly. After leaving a voicemail at the main doctor’s office I get a call from the Doctors billing department from a woman who is irate (gave no name). She told me the following: the Doctor is terminating our patient/doctor relationship due to my insurance low bill rates, the Doctor had no idea I was going to bill my insurance, the doctor should have made me sign something prohibiting me from going to my insurance, now that I have gone to my insurance the doctor is taking a loss on this service. She then goes to process a refund to my method of payment on my credit card that I paid off 3 months ago for $600.82 with a receipt she charged me showing a 3% credit card processing of $18.50! She never charged me that when I paid for the services the first time and nothing in my patient paperwork stated paying with a credit card comes with a fee. It was very petty and felt almost personal. I was owed $619.40 per my insurance and it’s like I had to fight for every penny and so I did and she finally reimbursed it back.

Kevin Yoon

March 11, 2024

I am super grateful that I can leave a review for Dr. Austin because her service is far too great to go unnoticed. Anyone reading this and thinking of improving their lifestyle please go to Dr. Austin. Her service and professionalism exceeded my expectation and most importantly a guy like me who hates hospital felt very comfortable and welcoming during my pre consultation. She did not force me to anything and gave me many options. Suffering many years from my deviated symptom I have determined to get my septoplasty from Dr. Austin. Its one of my best accomplishment I did in my life. My nose is super straighter, breath better and my sleep got so much better. Didn't know why I waited so long. Here me out, if your thinking about investing and improving yourself, what's holding you back? and who doesn't like compliments? Give Dr. Austin a call because too me its probably the best decision I made.

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